Privacy Policy

FjordPaws Dog Care

Privacy Policy for FjordPaws Dog Care

This Privacy Policy explains how FjordPaws Dog Care collects, uses, stores, shares, and protects personal data when you use our services, visit our website, contact us, or otherwise interact with us. We are committed to handling personal data in a lawful, fair, transparent, and secure manner.

1. Introduction and Company Information

The data controller responsible for the processing of personal data described in this Privacy Policy is:

FjordPaws Dog Care
Torggata 11, 0181 Oslo, Norway
Email: [email protected]
Phone: +47 22 45 78 31

This Privacy Policy applies to personal data processed in connection with our dog care services, including dog walking, daycare, pet sitting, grooming-related coordination, customer communication, bookings, invoicing, and related support services.

2. Data Collection and Processing

We may collect and process the following categories of personal data:

  • Contact information: name, address, email address, phone number.
  • Customer and booking information: service preferences, appointment details, booking history, special instructions, and communication records.
  • Payment and invoicing data: billing details, transaction references, and payment status.
  • Dog-related information: dog name, breed, age, health considerations, behavior notes, vaccination status, emergency contact details, and care instructions where relevant to service delivery.
  • Technical data: IP address, browser type, device information, log data, and usage information when you interact with our website or digital services.
  • Communication data: messages, inquiries, feedback, complaints, and other correspondence.

We generally collect personal data directly from you, but we may also receive information from third parties such as payment providers, booking platforms, or other persons authorized to act on your behalf.

3. Purpose of Data Processing

We process personal data for the following purposes:

  • to provide and manage our dog care services;
  • to handle bookings, cancellations, and customer requests;
  • to communicate with you about services, schedules, and updates;
  • to assess the suitability of services for your dog and ensure safe care;
  • to issue invoices, process payments, and manage accounting;
  • to maintain internal records and service quality;
  • to respond to inquiries, complaints, and support requests;
  • to comply with legal obligations;
  • to protect our rights, property, staff, customers, and animals in our care;
  • to improve our services, website, and customer experience;
  • to send relevant service communications and, where permitted, marketing messages.

4. Legal Basis for Processing

We process personal data only where we have a valid legal basis. Depending on the context, the legal basis may include:

  • Performance of a contract: when processing is necessary to provide requested services, manage bookings, or fulfill our obligations to you.
  • Legal obligation: when processing is required to comply with applicable laws, including accounting, tax, and record-keeping obligations.
  • Legitimate interests: when processing is necessary for our legitimate business interests, such as service administration, security, fraud prevention, and service improvement, provided these interests are not overridden by your rights and freedoms.
  • Consent: where you have given clear consent for specific processing activities, such as certain marketing communications or optional data collection.

Where we process special categories of personal data or sensitive dog-related health information, we do so only when necessary for service delivery, safety, or with appropriate consent or another lawful basis permitted by applicable law.

5. Data Sharing and Third Parties

We may share personal data with trusted third parties only to the extent necessary for the purposes described in this Privacy Policy. These may include:

  • Payment service providers for processing payments and refunds;
  • Accounting and bookkeeping providers for financial administration;
  • IT and hosting providers for website, email, storage, and system support;
  • Booking and scheduling platforms used to manage appointments and service coordination;
  • Professional advisers such as lawyers, accountants, or auditors;
  • Public authorities where disclosure is required by law or necessary to protect rights, safety, or property.

All third parties are expected to protect personal data and use it only for the agreed purposes. Where required, we enter into data processing agreements or other appropriate safeguards.

6. Data Transfer to Third Countries

In some cases, personal data may be processed or stored outside Norway or the European Economic Area (EEA), for example by service providers using international infrastructure. Where such transfers occur, we take appropriate measures to protect your personal data, which may include:

  • using providers located in jurisdictions with adequate data protection protections;
  • relying on appropriate contractual safeguards;
  • implementing technical and organizational security measures;
  • limiting access to authorized personnel only.

We aim to ensure that any international transfer is handled securely and in accordance with applicable data protection requirements.

7. Storage Duration

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

  • Customer and service records: retained for the duration of the customer relationship and for a reasonable period thereafter.
  • Accounting and tax records: retained for the period required by applicable law.
  • Communication records: retained as needed to handle inquiries, disputes, and service follow-up.
  • Consent-based marketing data: retained until consent is withdrawn or the data is no longer needed.

When personal data is no longer needed, we delete, anonymize, or securely archive it in accordance with our retention practices and legal obligations.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal data:

  • Access: you may request confirmation of whether we process your personal data and obtain a copy of that data.
  • Rectification: you may request correction of inaccurate or incomplete personal data.
  • Erasure: you may request deletion of your personal data in certain circumstances.
  • Restriction: you may request that we limit the processing of your personal data in certain situations.
  • Data portability: you may request to receive certain personal data in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another controller.
  • Objection: you may object to processing based on legitimate interests or to direct marketing at any time.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding. Some rights may be limited where processing is necessary to comply with legal obligations or to establish, exercise, or defend legal claims.

9. Withdrawal of Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may withdraw consent by contacting us at [email protected] or by using any unsubscribe or preference-management option we provide. If you withdraw consent, we may no longer be able to provide certain optional services or communications.

10. Right to Complain

If you believe that our processing of your personal data does not comply with applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Norway, this is the Norwegian Data Protection Authority (Datatilsynet).

We encourage you to contact us first so that we can try to resolve your concerns directly and promptly.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:

  • access controls and role-based permissions;
  • secure storage and password protection;
  • encryption where appropriate;
  • regular backups and system maintenance;
  • staff awareness and confidentiality obligations;
  • procedures for handling suspected data incidents.

While we take reasonable steps to protect personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need assistance regarding your personal data, please contact:

FjordPaws Dog Care
Torggata 11, 0181 Oslo, Norway
Email: [email protected]
Phone: +47 22 45 78 31

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will be posted on our website or otherwise made available to you.

We encourage you to review this Privacy Policy periodically to stay informed about how FjordPaws Dog Care processes personal data. The date of the latest revision, if applicable, may be included at the top or bottom of the policy.

5/11/2026 Home